Conflict Resolution

Overview

Conflict is present in all organisations. In any situation where people interact, there is the potential for disagreement, challenge and struggle. Managing conflict skillfully and constructively is both valuable and necessary in providing opportunities for positive change and development within an organisation.

This program offers a variety of practical learning opportunities for participants to develop skills in identifying conflict and resolving it effectively.

Designed For

Anyone who feels that their response to conflict situations could be improved including: managers, project managers, supervisors, human resource managers.

Content

• What is conflict?
• Strategies for managing conflict
• Personal styles of conflict management
• Active listening and questioning techniques
• Negotiating
• Assertiveness techniques
• Building solutions to conflict situations.

Learning Outcomes

• Recognise how personal values and views influence behaviour
• Identify conflict management styles
• Analyse the needs of each party
• Develop skills to resolve conflict in a flexible manner
• Develop positive influence techniques
• Develop negotiating skills appropriate for a win-win solution.

Duration
2 Days