Continuous Improvement - Improving Systems and Processes

Market forces place increased pressure on organisations to improve their products and services. To remain competitive in this environment, organisations must continually seek ways to improve all aspects of their business - including workplace relationships, processes, products and services. While the focus on achieving quality products and services is not new, it has shifted from being reactive - inspect and fix - to pro-active, plan to get it right the first time.

This practical workshop will equip frontline managers with the vital skills to ensure the quality and continuous improvement process is team-centred and team-driven.

Learning outcomes

• Implement continuous improvement systems and processes

• Monitor, adjust and report performance

• Consolidate opportunities for further improvement

Content includes

• Continuous improvement systems and their benefits

• Performance levels and benchmarking

• Management responsibilities in continuous improvement - managing systems, team development, customers, suppliers, statutory and regulatory requirements

• Responsibility and authority for internal communications

• Barriers to effective internal communication

• Documentation and records control for a quality management system

• Maintaining quality improvement systems and processes through team participation

• Widening the ownership of continuous improvement

• Improvement activities – corrective and preventative

• Predicting problems which may impede the quality process

• Enhancing organisational performance through continuous improvement processes

• Action plan for organisational assessment

Designed for

All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.

Relationship to competency standards

BSB FLM 309B Support continuous improvement systems and processes
BSB FLM 409B Implement continuous improvement
BSB FLM 509B Facilitate continuous improvement

Program duration
1 day

Qualification pathway

An elective unit of the Certificate III,Certificate IV and Diploma of Business(Frontline Management).