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Customer Service - Meeting Customer NeedsToday’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers – external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This workshop will provide participants with the knowledge and skills to ensure that products and services are delivered and maintained to standards agreed by the organisation and the customer. Learning outcomes
Content includes
Designed for All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers. Relationship to competency standards BSB CMN 310A Deliver and monitor a service to customers Program duration Qualification pathway An elective unit of the Certificate III,Certificate IV and Diploma of Business(Frontline Management).
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