Effective People Management

Overview

Managers do not work in isolation. They must develop the ability to influence individuals and groups to work towards attaining organisational goals. Increasingly organisations are recognising the important role that effective interpersonal skills play in achieving these goals. Participants will have the opportunity to practise these skills and develop the personal insight necessary to lead, manage and interact with colleagues effectively and productively.

Designed For

Managers, team leaders, project managers and anyone wanting to learn more about effective interpersonal relationships.

Content

• The management process
• Leadership, motivation and assertiveness
• Communication – perception and styles
• Problem solving and conflict resolution
• Induction, training and performance reviews
• Delegation
• Disciplining and counselling employees
• Managing diversity
• Developing teams

Learning outcomes

• Demonstrate a variety of techniques to strengthen team morale
• Identify the factors which contribute to effective leadership in the workplace
• Demonstrate a range of communication tools to establish credibility
• Delegate appropriately
• Negotiate and manage conflict constructively
• Counsel employees for performance improvement
• Build and maintain networks and relationships.

BSB FLM 503B Manage effective workplace relationships

Duration
3 days