Effective People Management

Overview

This program allows participants to develop the personal insight necessary to lead, manage and interact with colleagues and employees effectively and productively. Participants will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving to maximise their potential and that of their staff.

Effective People Management is designed for:

• managers
• team leaders
• project managers
• anyone wanting to learn more about effective interpersonal relationships

Content

• the management process
• leadership, motivation and assertiveness
• communication – perception and styles
• problem solving and conflict resolution
• induction, training and performance reviews
• delegation
• disciplining and counselling employees
• managing diversity
• developing teams

Learning outcomes

• identify the factors which contribute to effective leadership in the workplace
• demonstrate a variety of techniques to strengthen team moral
• demonstrate a range of communication tools to establish credibility
• negotiate and manage conflict constructively
• delegate appropriately, including the effective allocation of work and resources
• assess performance and counsel employees for performance improvement
• build and maintain networks and relationships

Duration
3 days