Effective Workplace Relationships

Effective communication forms the basis of all relationships at work and at home. In the workplace a successful frontline manager needs communication skills to ensure their message is understood and interpreted in the way it was intended.

This program explores communication in the context of relationship building and covers topics such as body language, tone of voice, expression, conflict and assertive communication.

Effective Workplace Relationships is designed for:

• all managers working at the frontline of an organisation
  • from supervisors and team leaders
  • through to business unit and divisional managers.

Content

• why do we need effective relationships?
• self image and roles
• building relationships
• identifying your style in relationships
• how to use personality types and styles
• building rapport
• strengthening relationships
• communication - obstacles and misunderstandings
• hearing and listening
• formal and informal communication
• assertive communication
• untangling conflict
• positive and negative conflict
• sources of conflict
• stages of conflict
• resolving conflict and managing emotion
• maintaining relationships - networking and mentoring.

Learning outcomes

• gather, convey and receive information and ideas
• develop trust and confidence
• build and maintain networks and relationships
• manage difficulties to achieve positive outcomes.

Units of competency

• BSBWOR401A Establish effective workplace relationships

Duration
1 day