Effective Workplace Relationships - Working Together

Effective communication forms the basis of all relationships at work and at home. In the workplace a successful frontline manager needs communication skills to ensure their message is understood and interpreted in the way it was intended.

This one-day workshop explores communication in the context of relationship building and covers topics such as body language, tone of voice, expression, conflict and assertive communication.

Learning outcomes

• Gather, convey and receive information and ideas

• Develop trust and confidence

• Build and maintain networks and relationships

• Manage difficulties to achieve positive outcomes

Content includes

• Why do we need effective relationships?

• Self image and roles

• Building relationships

• Identifying your style in relationships

• How to use personality types and styles

• Building rapport

• Strengthening relationships

• Communication – obstacles and misunderstandings

• Hearing and listening

• Formal and informal communication

• Assertive communication

• Untangling conflict

• Positive and negative conflict

• Sources of conflict

• Stages of conflict

• Resolving conflict and managing emotion

• Maintaining relationships – networking and mentoring

Designed for

All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.

Relationship to competency standards

BSB FLM 303B Contribute to effective working relationships
BSB FLM 403B Implement effective workplace relationships
BSB FLM 503B Manage effective workplace relationships

Program duration
1 day

Qualification pathway

An elective unit of the Certificate III,Certificate IV and Diploma of Business(Frontline Management).