Manage People

This course examines the importance of managing the performance of people who report to you.

Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day- to- day activities, reviewing their performance, and collaboratively revising what they are doing and helping them to meet required outcomes as well as ensuring they develop as people.

The key component in the effective management of people and of people performing as required is ‘you’. You need to help your staff, you need to help each team member to plan, to know what they are to achieve. You may need to be a disciplinarian when necessary, a role model, a comforter, a cajoler, a manager and a leader. Most importantly if you want people to be effective members of your team you need to be the coach, and chief supporter of your team members

Learning Outcomes

• Manage the performance of individuals in teams

• Address performance related issues

• Address issues and problems of individuals within teams

• Build and support commitment within the team

• Review and evaluate management of individuals within the work team.

Course Content

• Performance management systems

• Resources needed to meet our performance plan

• Improving performance.

• Providing feedback to staff/team members

• Recognising exceptional performance

• Recognising diminished performance

• Managing diminished performance.

• Potential issues and problems within work teams

• Seeking advice from others

• Resolving individual team members workplace issues.

• Managers as role models and leaders meeting organisation needs

• Your personal performance supports organisation policies, values and code of conduct

• Ensuring your performance meets key performance indicators

• Treating members of the team you lead fairly and equably

• Communicating and working with stakeholders.

• Collecting, analysing reporting and evaluating performance information

• Developing individual performance plans

• Planning for improved performance of team members.

Designed for

This program is designed for those people that have responsibility for the management of the performance of people that report to them directly and in the leadership of teams. You may be a:

• Front line managers responsible for the management and assessment of staff

• Team Leader who are responsible for leading teams and assign the performance of team members

• Anyone wishing to learn more about the managing the performance of people who report to them directly and in providing leadership to teams

Relationship to competency standards

BSB FLM514A Manage People

Program Duration
1 day

Qualification pathway

An elective unit of the Certificate III, Certificate IV and Diploma of Business (Frontline Management).