Manage People Performance

Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance, and collaboratively revising what they are doing and helping them to meet required outcomes as well as ensuring they develop as people.

The manager is the key component in the effective management of people and of people performing as required. The manager needs to help their staff to understand what is expected, to plan, to achieve the agreed outcomes, and to develop as team members. At different times the manager may need to be a disciplinarian, a role model, a comforter, a cajoler, and a leader. To develop an effective team managers also need to be the coach and chief supporter of their team members.

Manage People Performance is designed for:

• people that have responsibility for the management of the performance of people that report to them directly and in the leadership of teams, including:
  • front line managers responsible for the management and assessment of staff
  • team leader who are responsible for leading teams and assign the performance of team members
  • anyone wishing to learn more about the managing the performance of people who report to them directly and in providing leadership to teams.

Content

• performance management systems
• resources needed to meet performance plan
• providing feedback to staff/team members
• recognising exceptional performance
• recognising and managing diminished performance
• potential issues and problems within work teams
• seeking advice from others
• resolving individual team members workplace issues
• managers as role models and leaders meeting organisation needs
• organisation policies, values and code of conduct
• meeting own key performance indicators
• treating members of the team fairly and equably
• communicating and working with stakeholders
• collecting, analysing reporting and evaluating performance information
• planning for improved performance of team members and developing individual performance plans.

Learning outcomes

• manage the performance of individuals in teams
• address performance related issues
• address issues and problems of individuals within teams
• build and support commitment within the team
• review and evaluate management of individuals within the work team.

Units of competency

• BSBMGT502B Manage people performance

Duration
1 day