Manage Strategic Customer Service

Overview

No company can survive today's competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impact on your bottom line.

Designed For

All managers and strategic team leaders responsible for ensuring that customers, internal and external, receive consistent, outstanding service.

Content

• Align the team's current business activities to reflect planned, strategic customer service
• Identify the tactics and actions an organisation must take to deliver high quality, sustained customer service
• Design and deliver products and services with a targeted customer focus
• Using the Service Triangle, identify and implement the three cornerstones of customer-focused business success

Actively evaluate and action customer feedback

Learning Outcomes

• Plan to meet internal and external customer requirements
• Manage delivery of products and services
• Monitor, evaluate and adjust quality of customer service

BSBMGT606A – Manage customer focus

Duration
2 Days