Negotiation Skills

Overview

Negotiation Skills identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.

A negotiation questionnaire will be sent you prior to the program. The results will be discussed on Day 1.

Designed For

This program is designed for anyone whose role requires negotiation with others. Managers, team leaders and supervisors. Sales and account managers, senior customer service representatives and project or change managers

Content

• Negotiation styles
• Finding the right negotiation style
• Negotiating by position
• The five negotiation phases
  • The preparation phase
  • The opening phase
  • The exploring interests and options phase
  • The closing phase
  • The implementation and possible review phase

Learning outcomes

• Develop a comprehensive negotiation planning process
• Manage the negotiation process
• Analyse negotiation tactics
• Select and use the negotiation tactic appropriate to the situation
• Practise negotiation techniques to develop and refine their skills
• Evaluate and improve the negotiation process.

Duration
2 Days