Negotiation Skills

Overview

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.

Negotiation Skills is designed for:

• anyone whose role requires negotiation with others, including:
  
  • managers, team leaders and supervisors
  • sales and account managers
  • senior customer service representatives
  • project or change managers
• anyone seeking to acquire the skills involved in these roles.

Content

• negotiation styles
• finding the right negotiation style
• negotiating by position
• the five negotiation phases:
  • preparation
  • opening
  • exploring interests and options
  • closing
  • implementation and possible review.

Learning outcomes

• develop a comprehensive negotiation planning process
• manage the negotiation process
• analyse negotiation tactics
• select and use the negotiation tactic appropriate to the situation
• practise negotiation techniques to develop and refine your skills
• evaluate and improve the negotiation process.

Duration
2 Days