Operational Plans - From Thought to Action

Planning at the organisational level sets the direction and influences activities at the team and individual level. Effective planning can contribute towards better performance and improved processes and production within an organisation. Other important by-products of the planning process are increased customer satisfaction and the capacity to manage change more effectively.

Sound planning is essential if an organisation is to reach its desired goals. It is also a key function of managers at all levels.

Learning outcomes

• Plan resource use

• Acquire resources

• Monitor operational performance

Content includes

• The importance and benefits of planning

• Organisational planning model

• The purpose of planning

• Types of plans

• Effective goals and performance indicators

• A project approach to planning

• Communicating the plan

• Planning tools

• Work breakdown structure

• Managing resources

• Person specifications and decision to appoint

• Human resource controls and monitoring performance

• Identifying coaching opportunities

Designed for

All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.

Relationship to competency standards

BSB FLM 305B Support operational plans
BSB FLM 405A Implement operational plans
BSB FLM 505B Manage operational plans

Program duration
1 day

Qualification pathway

An elective unit of the Certificate III,Certificate IV and Diploma of Business(Frontline Management).