Quality Management and Process Improvement

Overview

By building a culture of continuous improvement, organisations can respond quickly to the changing external environment and build internal practices that produce better customer service and systems. Continuous quality improvement requires committed individuals and an organisation willing to re-examine all their systems and procedures. This program will help you achieve both these outcomes.

Designed For

Frontline managers, supervisors, managers and leading hands looking to improve the outputs and productivity within their work area. The material in this program is suitable for participants from both the public and private sectors.

Content

• Developing improvement strategies
• Re-engineering work practices
• Tools for building a culture of continuous improvement
• Strategies for gaining staff commitment and increasing staff involvement
• Team decision making
• Examining the organisation's systems and technology
• Focus on customer service
• Selling the message of continuous improvement
• Monitoring effectiveness
• Recording and reporting results
• Incentives for maintaining the momentum
• Identify quality requirements of stakeholders
• Implementing quality assurance where relevant
• Ensuring quality control and audit trails

Learning Outcomes

• Identify and apply continuous improvement systems and processes
• Monitor, adjust and report performance
• Consolidate opportunities for further improvement.

BSBPM404A Apply quality management techniques

Duration
2 days