Team Effectiveness

This module explores leadership qualities and the skill, abilities and focus it takes to become an effective leader. Frontline managers have an important leadership role in the development of the organisation. Their leadership needs to be evident in the way they work with teams and individuals, their standards and conduct, and the initiatives they take in influencing others.

Learning outcomes

• Model high standards of management performance and behaviour

• Enhance the organisation’s image

• Influence individuals and teams positively

• Make informed decisions

Content includes

• Qualities of a good leader

• Modelling organisational values and standards and building trust

• Empowering your people

• Principles of delegation

• Standards of performance

• Aligning individual and team goals to business goals

• Communicating expectations, roles and responsibilities

• Image

• Ethics

• Influence and power

• Leadership style and factors that influence style

• How leaders influence their teams

• Leadership models

• Linking leadership, management and performance

• Problem solving and decision making

Designed for

All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.

Relationship to competency standards

BSB FLM 312A Contribute to team effectiveness
BSB FLM 412A Promote team effectiveness
BSB FLM 512A Ensure team effectiveness

Program duration
1 day

Qualification pathway

An elective unit of the Certificate III,Certificate IV and Diploma of Business(Frontline Management).