Workplace Information - The Knowledge Advantage

Information is a critical resource and powerful competitive tool for any organisation. The increasing amount of data available to managers presents a new challenge – isolating the relevant information and turning it into intelligence.

This program is designed to give managers the knowledge and skills to turn data into useful information. It will equip them to diagnose information needs, gather and present information in a useable format and use management information systems.

Learning outcomes

• Identify and source information needs

• Collect, analyse and report information

• Use management information systems

• Prepare business plans and budgets

• Prepare resource proposals

Content includes

• Workplace information – definition, importance and use by managers

• Information needs, sources and availability

• Managing team information

• Summary of internal information needs and sources

• Dimensions of information

• Primary and secondary data

• Collecting, storing and retrieving information

• Using Management Information Systems (MIS)

• Data management methods and systems

• The impact of technology

• Information analysis and action

• Planning for business

• Budgeting – definition, key points, benefits, considerations

• Team and management involvement in budgeting

• Contingency planning

• Planning and preparing resource proposals

• Justifying capital resource expenditure

• Identifying resource needs and verifying information, needs and costing

Designed for

All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.

Relationship to competency standards

BSB FLM 306B Provide workplace information and resourcing plans
BSB FLM 406B Implement workplace information systems
BSB FLM 506B Manage workplace information systems

Program duration
1 day

Qualification pathway

An elective unit of the Certificate III,Certificate IV and Diploma of Business(Frontline Management).