Learning Outcomes

Upon completion of this course you’ll be able to:

  • Leverage personal insights into the ways in which you respond to various workplace scenarios through a strong focus on communication and behaviour
  • Use proven techniques to effectively manage your responses and express your views more assertively with others
  • Express your ideas, opinions, wants and needs while improving your relationships
  • Recognise, monitor and control your behaviour while identifying when, why and how to respond assertively, and openly express how you feel
Download the AIM Course Calendar

Browse AIM’s full range of training courses, including
information about the key learning outcomes you can expect.

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Upcoming Dates for Assertiveness Techniques

Monday, November 11 — Tuesday, November 12, 2019
Tuesday, November 26 — Wednesday, November 27, 2019
Thursday, December 5 — Friday, December 6, 2019
Thursday, January 9 — Friday, January 10, 2020
Wednesday, February 5 — Thursday, February 6, 2020

Delivery mode

On-Campus Workshops – 2 days face-to-face workshops

The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.

Additional Information

What's Included?


  • Comprehensive course notes
  • Morning tea, lunch and afternoon tea
  • Internet Access


Please advise AIM when booking if you have any dietary or accessibility requests.


Please note that prices for AIM short courses do not include assessment.

Payment Options

We require full payment to be made upfront prior to attending the training. Payment options we offer include:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney

If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money

Assertiveness Techniques

4.48 out of 5
from over 169 participants

About the AIM Communication Leader Credential

An AIM Communication Leader credential provides you with learning to clearly express your ideas. With the number of stakeholders you interact with on a daily basis sizably increasing in recent years, being able to express your thoughts and opinions with confidence is vital to influence and get things done.

> Find out more about the AIM Communication Leader Credential

Our Facilitators

Our Facilitators

AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?

Our motto: By managers, for managers.

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.

> Request an In-House Training Solution consultation