Browse AIM’s full range of training courses, including information about the key learning outcomes you can expect.
Building Client Relationships
If you’re in a sales-related role or responsible for developing and maintaining ongoing relationships, this two-day course will build the skills and confidence you need to effectively engage with new and existing clients. Gain valuable insight into building sales, retaining business and increasing referrals, and explore how to identify, differentiate and customise client solutions.
Is this course right for you?
If you’re responsible for delivering on client needs and developing client relationships, this course will enable you to build those relationships effectively for the benefit of your business.
Upon completion of this course you’ll be able to:
- Use interpersonal skills with clients to establish rapport
- Investigate and act upon opportunities to offer positive feedback to clients and use open questions to promote two-way communication
- Develop client loyalty objectives focusing on the development of long term business partnerships and develop strategies for improving relationships with clients
- Participate in business associations and professional development activities to establish a network of support for the business while enhancing personal knowledge of the market
On-Campus Workshops – 2 days face-to-face workshops
The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.
- Comprehensive course notes
- Morning tea, lunch and afternoon tea
- Internet Access
Please advise AIM when booking if you have any dietary or accessibility requests.
Please note that prices for AIM short courses do not include assessment.
AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?
Our motto: By managers, for managers.Payment Options
We require full payment to be made upfront prior to attending the training. Payment options we offer include:
- Credit Card (Visa/MasterCard/Amex)
- Direct Deposit (EFT)
- Purchase Order
- Payment Plan - zipMoney
If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money
Meet Joanna Aarnautovic a recent AIM graduate. Having undertaken a university degree, Joanna was looking to gain greater specialist skills to enable faster career progression and workplace relevant training. Through her AIM course Joanna obtained the practical skills she needed to progress in her role. AIM’s flexible study and personalised support ensured she felt confident in completing her studies. Here’s her story:
"At AIM I had opportunities to network with others to discuss my assessments."