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Conflict resolution is a critical managerial skill that is often underrated. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in often emotive situations. By learning to identify conflict in its early stages, you'll be able to respond with confidence and effectively manage workplace situations before they escalate.
Is this course right for you?
If you’re already a strong communicator looking to further extend your skills to effectively manage workplace conflict, this is the ideal course for you.
Upon completion of this course you’ll be able to:
- Identify and assess conflict situations while anticipating the signs, stages and possible causes of conflict
- Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
- Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
- Record and use lessons learnt in order to improve service delivery and organisational policy as required
On-Campus Workshops – 2 days face-to-face workshops
The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.
- Comprehensive course notes
- Morning tea, lunch and afternoon tea
- Internet Access
Please advise AIM when booking if you have any dietary or accessibility requests.
Please note that prices for AIM short courses do not include assessment.
AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?
Our motto: By managers, for managers.Payment Options
We require full payment to be made upfront prior to attending the training. Payment options we offer include:
- Credit Card (Visa/MasterCard/Amex)
- Direct Deposit (EFT)
- Purchase Order
- Payment Plan - zipMoney
If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money
4.45 out of 5
from over 71 participants
How will you make your mark?
The Australian Institute of Management, helping people become managers and managers become leaders.
Leveraging 75 years at the forefront of management training and education, training 20,000 individuals each year.
AIM is highly regarded in the private and public sectors. A national provider with campuses around Australia and online courses, offering the ultimate flexibility.
“AIM works for people who need to combine working life with study.”