Learning Outcomes

Upon completion of this course you’ll be able to:

  • Use best practice approaches to improve internal and external customer service
  • Understand the long-term benefits of customer service and the impact of digital marketing
  • Validate and measure success with customer service
  • Be more aware how perception affects the psychology of customer behaviour
  • Know practical ways to identify and deliver the service the customer wants
  • Manage challenging customers better

> See the full 1 day agenda for Customer Service Excellence in our newly expanded Course Guide 

Download the AIM Course Calendar

Browse AIM’s full range of training courses, including
information about the key learning outcomes you can expect.

Download Course Directory 

Upcoming Dates for Customer Service Excellence

Adelaide CAMPUS
Thursday, November 14, 2019
Melbourne CAMPUS
Monday, November 25, 2019
Brisbane CAMPUS
Tuesday, February 4, 2020
Sydney CAMPUS
Wednesday, February 19, 2020
Canberra CAMPUS
Friday, May 22, 2020

Delivery mode

On-Campus Workshop – 1 day face-to-face workshop

The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.

Additional Information

What's Included?

 

  • Comprehensive course notes
  • Morning tea, lunch and afternoon tea
  • Internet Access

 

Please advise AIM when booking if you have any dietary or accessibility requests.

 

Please note that prices for AIM short courses do not include assessment.

Payment Options


We require full payment to be made upfront prior to attending the training. Payment options we offer include:


  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney


If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money

Customer Service Excellence

4.43 out of 5
from over 69 participants

Our Facilitators

AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?

Our motto: By managers, for managers.

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.

> Request an In-House Training Solution consultation