Browse AIM’s full range of training courses, including information about the key learning outcomes you can expect.
Customer Service Excellence
In today’s increasingly cost-sensitive and impatient world, customers have more choices and more ways to engage than ever before. Customer Service Excellence offers you a foundation upon which to build responsive and mutually-beneficial interactions with your customers. It emphasises the importance of satisfying the customer, not just going through the motions of serving.
Discover how customer service excellence is situational, cultural, relational, personal, generational and not easy to deliver - in a word, complicated. Understand the impact of social media and e-commerce channels and how to better manage customer expectations and their perception of service.
Is this course right for you?
This course is for those responsible for ensuring customers are served – including managers and those who deal with customers face-to-face, voice-to-voice or chat-to-chat. It addresses the importance of those active behind the scenes – the internal customer - where the customer service journey often gets confused, stuck and can fail.
Upon completion of this course you’ll be able to:
- Use best practice approaches to improve internal and external customer service
- Understand the long-term benefits of customer service and the impact of digital marketing
- Validate and measure success with customer service
- Be more aware how perception affects the psychology of customer behaviour
- Know practical ways to identify and deliver the service the customer wants
- Manage challenging customers better
On-Campus Workshop – 1 day face-to-face workshop
The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.
- Comprehensive course notes
- Morning tea, lunch and afternoon tea
- Internet Access
Please advise AIM when booking if you have any dietary or accessibility requests.
Please note that prices for AIM short courses do not include assessment.
AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?
Our motto: By managers, for managers.Payment Options
We require full payment to be made upfront prior to attending the training. Payment options we offer include:
- Credit Card (Visa/MasterCard/Amex)
- Direct Deposit (EFT)
- Purchase Order
- Payment Plan - zipMoney
If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money
Gunnar Habitz is a recent AIM graduate of an advanced diploma. After starting his career as an international sales manager, he enrolled with AIM to progress his management and leadership skills. Although based in Switzerland, he travelled to Sydney for 3 months to complete the face-to-face diploma. Searching for the highest quality management information available in Australia, he eventually chose AIM. Here’s his story.
"At AIM I had opportunities to network with others to discuss my assessments."