Learning Outcomes

Upon completion of this course you’ll be able to:

  • Manage employee and industrial relations matters in an organisation by developing appropriate policies and managing conflict resolution negotiations
  • Communicate and implement industrial relations policies and procedures to effectively represent your organisation and employers
  • Develop, implement and review guidelines and procedures for mediation within an organisation and conduct separate interviews with parties in disputes in order to clarify issues
  • Deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews

Upcoming Dates for Workforce Relations

Melbourne Campus
Tuesday, February 1 — Wednesday, February 2, 2022
Sydney Campus
Monday, March 7 — Tuesday, March 8, 2022
Virtual Session Campus
Tuesday, March 15 — Wednesday, March 16, 2022
Brisbane Campus
Thursday, March 24 — Friday, March 25, 2022

Delivery Mode

On-Campus Workshops – 2 days face-to-face workshops

The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.

On-campus study option

The course structure for on-campus workshops delivery may vary slightly, so please speak with a Senior Training Advisor on 1300 658 337 or find out more about our on-campus study option.

Additional Information

What's Included?


  • Comprehensive course notes
  • Morning tea, lunch and afternoon tea
  • Internet Access


Please advise AIM when booking if you have any dietary or accessibility requests.


Please note that prices for AIM short courses do not include assessment.

Payment Options

We require full payment to be made upfront prior to attending the training. Payment options we offer include:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney

If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money

Workforce Relations

4.52 out of 5
from over 75 participants

Our Facilitators

AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?

Our motto: By managers, for managers.

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.

> Request an In-House Training Solution consultation