Course Content

Our one-day Frontline Leadership course will cover everything you need to know about being a ground floor leader, from team organisation to problem solving and decision making.

The course will cover basics of  frontline management, including:

  • The attributes common to effective leaders
  • Contextual factors that impact businesses and managers

Once you have an understanding of these core concepts, this course will investigate the specific actions to effectively lead on the frontline:

  • The web of interdependencies in organisations
  • How to create clear vision for your team
  • Demonstrating organisational values
  • Analysing the capabilities of individual team members and assigning work appropriately

The final section of the course will examine methods to develop professionally, such as:

  • Setting goals, both individually and for the team
  • Effective performance reviews
  • The value of preventing problems over solving them
  • Methods of coaching
  • Managing internal conflict

Upcoming Dates for Frontline Leadership

Melbourne Campus
Friday, July 1, 2022
Brisbane Campus
Tuesday, July 5, 2022
Sydney Campus
Wednesday, July 13, 2022
Canberra Campus
Tuesday, July 26, 2022
Adelaide Campus
Tuesday, August 23, 2022

Frontline Leadership

4.62 out of 5
from over 512 participants


Delivery Mode

On-Campus Workshop – 1 day face-to-face workshops

Our Frontline Leadership short course is set in interactive classrooms at one of our five campuses across Australia: Sydney, Melbourne, Brisbane, Canberra, and Adelaide. The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas, and questions with peers and our expert facilitators. You will study alongside like-minded people and strengthen your network.

Virtual Classroom - 1 day virtual session

Utilising highly accessible digital capabilities, virtual classrooms provides the benefits of live learning — working with peers, asking questions with immediate answers from facilitators, and stimulating deeper discussions — with the flexibility of online learning.

Additional Information

What's Included?


All students receive:


  • Comprehensive course notes
  • Free access to 3 x Online Short Courses


On-campus students receive:


  • Morning tea, lunch and afternoon tea
  • Internet access

Please advise AIM when booking if you have any dietary or accessibility requests.


Virtual students will require the following:


  • Computer or mobile device
  • An internet connection (broadband/4G+ recommended)
  • Speakers and a microphone
  • A webcam

Payment Options

We require full payment to be made upfront prior to attending the training. Payment options we offer include:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney

If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money

Our Facilitators

AIM believes the education of the future managers of Australia to be a highly important task and that these skills are best taught by those with current real-world experience. After all, who is better placed to teach Frontline Leadership than someone who has been a ground floor manager for much of their career? It is for this reason that AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise.

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.

> Request an In-House Training Solution consultation