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Learning Outcomes

While Frontline Leadership roles are often considered junior positions, they are one of the most pivotal to organisational success. By interacting personally with customers and all levels of staff, these managers see every element of how the business operates. This frontline management course  , facilitated by experienced industry practitioners based in Sydney, Melbourne, Brisbane, and Adelaide, will assist you to identify your unique leadership style and give you the tools and knowledges to adapt to different situations and needs.

Upon completion of our Frontline Leadership course you’ll be able to:

  • Identify your leadership style and adapt your approach to suit different situations and team needs
  • Use your strengths for advantage in leading the team
  • Apply leadership behaviours that motivate and inspire
  • Translate organisational vision into meaningful team goals
  • Collaborate with team members in the decision-making process

Course Content

Our one-day Frontline Leadership course will cover everything you need to know about being a ground floor leader, from team organisation to problem solving and decision making.

The course will cover basics of  frontline management, including:

  • The attributes common to effective leaders
  • Contextual factors that impact businesses and managers

Once you have an understanding of these core concepts, this course will investigate the specific actions to effectively lead on the frontline:

  • The web of interdependencies in organisations
  • How to create clear vision for your team
  • Demonstrating organisational values
  • Analysing the capabilities of individual team members and assigning work appropriately

The final section of the course will examine methods to develop professionally, such as:

  • Setting goals, both individually and for the team
  • Effective performance reviews
  • The value of preventing problems over solving them
  • Methods of coaching
  • Managing internal conflict

Upcoming Dates for Frontline Leadership

Brisbane Campus
Thursday, February 3, 2022
Melbourne Campus
Tuesday, February 8, 2022
Virtual Session Campus
Tuesday, February 8, 2022
Sydney Campus
Wednesday, March 2, 2022
Canberra Campus
Monday, April 11, 2022
Adelaide Campus
Wednesday, April 13, 2022

Delivery Mode

On-Campus Workshop – 1 day face-to-face workshops

Our Frontline Leadership short course is set in interactive classrooms at one of our five campuses across Australia: Sydney, Melbourne, Brisbane, Canberra, and Adelaide. The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas, and questions with peers and our expert facilitators. You will study alongside like-minded people and strengthen your network.

This Leadership and Management short course will present you with hypothetical and real-world case studies that demonstrate the concepts of frontline leadership, with which you will perform practical tasks both individually and in teams to apply your knowledge gained about how to manage effectively on the ground floor of any organisation.

Additional Information

What's Included?


  • Comprehensive course notes
  • Morning tea, lunch and afternoon tea
  • Internet Access


Please advise AIM when booking if you have any dietary or accessibility requests.


Please note that prices for AIM short courses do not include assessment.

Payment Options

We require full payment to be made upfront prior to attending the training. Payment options we offer include:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney

If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money

Frontline Leadership

4.62 out of 5
from over 512 participants

Our Facilitators

AIM believes the education of the future managers of Australia to be a highly important task and that these skills are best taught by those with current real-world experience. After all, who is better placed to teach Frontline Leadership than someone who has been a ground floor manager for much of their career? It is for this reason that AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise.

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

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