Dealing with Difficult Behaviours supports your development as a proficient communicator, so you are adept in dealing with challenging personalities and situations. Equip yourself with the tools necessary to mitigate the cost of conflict through effective communication and mutually beneficial resolutions. Discover a range of proactive and preventative communication techniques and gain the courage to have difficult conversations in the workplace.
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Effective Communication provides the skills and tools to express your thoughts and opinions with confidence and conviction. Explore a range of proven communication techniques and strategies that can be used to develop and maintain successful relationships both inside and outside the workplace.
The Fast Thinking – Confident Speaking short course will equip you with the skills and confidence to deal with a range of challenging and unexpected communication situations. Focusing on a range of proven tools and techniques, you’ll learn how to remain calm under pressure, overcome common obstacles, and get your message across with style and impact.
The G2 Risk Management course equips individuals with the necessary skills to oversee and audit the risk assessment process. It is designed to create awareness of your responsibilities and other people’s responsibilities, how they apply to the worksite and how this contributes to keeping everyone safe.
The Mining Industry Supervisor S123 course equips you with the necessary skills to identify, control and minimise risk in the workplace, communicate information with peers and direct reports as well as participate in and report on investigations to prevent recurrence of at-risk behaviours.