The Conflict Resolution short course explores the factors that drive conflict and the skills required to effectively intervene and facilitate positive outcomes. It demonstrates a pragmatic approach that will help you deal with and resolve conflict.
The Contract Management short course is designed as a practical guide to managing the implementation and monitoring of contracts. Exploring the contract lifecycle, you will learn the concepts and techniques for tendering, negotiating, managing risk and administering contracts; whilst building sustainable relationships with suppliers.
This short course addresses how to develop, implement and maintain a strategic approach to planning and managing human resources. Your increased ability to identify HR issues and champion improvements will see that HR activities are effectively integrated and aligned with the strategic objectives of your organisation.
The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to...
The Dealing with Difficult Behaviours short course supports your development as a proficient communicator so you are adept in dealing with challenging personalities and situations. Through this course, you will gain the tools, strategies and confidence to maintain your professionalism in the face of difficulty.
To succeed in today’s rapidly changing business environment, an organisation needs to re-think how it innovates to compete effectively in their industry or market place. Design Thinking enables you to combine the traditional internal focus on your organisation’s linear objectives and business metrics with an outward creative focus that...
This short course helps you develop the skills required to formulate strong business cases, as well as other objective-driven submissions.
Digital Marketing for Non Marketers is suitable for for those in both marketing and non-marketing roles and will equip participants with practical techniques that will greatly simplify digital marketing.
Accelerate your career in leadership, management and business with a Double Diploma: BSB51915 Diploma of Leadership and Management + BSB50215 Diploma of Business from the Australian Institute of Management (AIM).
Accelerate your career in leadership, management and business with a Double Diploma: BSB51915 Diploma of Leadership and Management + BSB51415 Diploma of Project Management from the Australian Institute of Management (AIM).