The Consultative Sales Excellence program will teach your team a proven process for leading masterful sales conversations from “hello” to “let’s go.” This program introduces the strategies and tactics that are the foundation of successful selling, and the key selling skills you need to become a top performer.
The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
This short course helps you understand the fundamentals of finance such as interpreting financial reports, recognising the impact of financial strategies and communicating effectively with finance professionals. With this knowledge, you'll gain the confidence you deal with financial information and transactions.
Finance for Non-Finance Managers is designed for those outside of the Finance function with budget influence and responsibility. It provides a practical guide to analysing financial data and a solid understanding of financial performance. Make better informed fiscal decisions by learning all aspects of financial management from planning through to budget review and reporting on financial outcomes.
The Insight Selling program teaches sellers how to create conversations based on ideas, inspire with insights, and set themselves and your company apart from the pack. Today's top sellers don't just sell the value of their products and services, they become the value, they educate buyers with ideas and perspectives—an advanced sales technique known as “Insight Selling”.
The Introduction to Accounting short course is designed to introduce you to the accounting requirements for Australian organisations. Focusing on the skills to report on financial activity, you will learn key accounting concepts and terminology, the legislative reporting requirements and how to interpret financial data to make business recommendations.
The Key Account Management program helps you turn account growth opportunity into account growth reality. You'll learn how to identify and create new opportunities within your accounts, develop enterprise-level relationships, and protect accounts against competitors. Plus, you’ll get access to the Key Account Planner, a practical tool to accelerate account growth.
The Manage Budgets short course introduces key concepts in budgetary planning, implementation and management. It covers all aspects of managing team budgets and financial plans including accurate reporting, monitoring and financial performance review.
Masterful Sales Prospecting covers the best ways to prospect, including how to set appointments using a modern, multi-mode, multi-touch, value based outreach methodology. This program will help you to develop and implement a prospecting sequence to consistently generate meetings with your target prospective buyers.