The Advanced Communication short course empowers you with the critical thinking skills to build compelling arguments, engage others and present your ideas with influence and impact. Assert your position, recognise deceptive reasoning and present a substantiated viewpoint with confidence.
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This short course applies the principles of persuasion and connection to developing and delivering an influential presentation. Participants will learn vital skills in building structured yet engaging presentations that convey ideas and connect with a range of audiences.
The Assertiveness Techniques short course will provide you with personal insight into the way you respond to different people, situations and events. With a strong focus on communication and behaviour, it gives you tools and techniques to effectively manage your responses and effectively express your views and plans.
The Certificate IV in Leadership and Management develops the competency of individuals who are taking on responsibility for the implementation of frontline management initiatives. The qualification places particular emphasis on developing effective people skills, managing and leading a team, developing priorities and managing operational plans.
Moving into middle management or accepting additional responsibilities requires a new set of skills. Managing the individual, change, team effectiveness and developing a strategic plan are the basis of this qualification. This nationally recognised qualification forms a strong foundation for a management career.
Looking to sharpen your leadership and management skills? Whether you’re seeking your first managerial role or are an existing manager with a desire to upskill – the BSB51918 Diploma of Leadership and Management equips you with the skills to lead with confidence.
The Advanced Diploma of Leadership and Management is ideal for experienced managers who want to take the next step in their management career, or for those looking to formalise their experience with a nationally recognised qualification.
Building Team Performance will teach you the skills to develop a performance-based culture through the application of practical tools and strategies. The result will be more engaged employees who are aligned on achieving team goals, meeting performance standards and working collaboratively; raising the performance of the collective team.
The Change Management short course covers the step-by-step process for successful change. Understand the various types of change that affect your organisation and apply different models of change in the context of your business. Learn to plan, prepare and implement change with the tools to effectively resolve resistance to the change process.
The Conflict Resolution short course explores the factors that drive conflict and the skills required to effectively intervene and facilitate positive outcomes. It demonstrates a pragmatic approach that will help you deal with and resolve conflict.