The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
Get more from your career with a flexible MBA that goes the extra mile. Learn without limits.
An unrivalled range of professional development courses for new starters and senior leaders alike.
Grow your career with nationally recognised training that will allow you to thrive in any industry.
This short course helps you understand the fundamentals of finance such as interpreting financial reports, recognising the impact of financial strategies and communicating effectively with finance professionals. With this knowledge, you'll gain the confidence you deal with financial information and transactions.
Finance for Non-Finance Managers is designed for those outside of the Finance function with budget influence and responsibility. It provides a practical guide to analysing financial data and a solid understanding of financial performance. Make better informed fiscal decisions by learning all aspects of financial management from planning through to budget review and reporting on financial outcomes.
The Introduction to Accounting short course is designed to introduce you to the accounting requirements for Australian organisations. Focusing on the skills to report on financial activity, you will learn key accounting concepts and terminology, the legislative reporting requirements and how to interpret financial data to make business recommendations.
The Manage Budgets short course introduces key concepts in budgetary planning, implementation and management. It covers all aspects of managing team budgets and financial plans including accurate reporting, monitoring and financial performance review.