The Certificate IV in Human Resources will prepare you for supporting HR functions for a business unit or across the wider organisation.
The Diploma of Human Resources Management will prepare you for a range of managerial skills to ensure that human resource functions are effectively conducted in a business area.
The Consultative Sales Excellence program will teach your team a proven process for leading masterful sales conversations from “hello” to “let’s go.” This program introduces the strategies and tactics that are the foundation of successful selling, and the key selling skills you need to become a top performer.
This short course addresses how to develop, implement and maintain a strategic approach to planning and managing human resources. Your increased ability to identify HR issues and champion improvements will see that HR activities are effectively integrated and aligned with the strategic objectives of your organisation.
The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
HR Essentials provides the fundamental knowledge and skills to manage all aspects of the employee lifecycle. Understand the foundations of talent strategy, performance, workforce planning, learning & development, policies, regulations and standards to improve the human resource standards across your business.
The Insight Selling program teaches sellers how to create conversations based on ideas, inspire with insights, and set themselves and your company apart from the pack. Today's top sellers don't just sell the value of their products and services, they become the value, they educate buyers with ideas and perspectives—an advanced sales technique known as “Insight Selling”.
The Key Account Management program helps you turn account growth opportunity into account growth reality. You'll learn how to identify and create new opportunities within your accounts, develop enterprise-level relationships, and protect accounts against competitors. Plus, you’ll get access to the Key Account Planner, a practical tool to accelerate account growth.
Masterful Sales Prospecting covers the best ways to prospect, including how to set appointments using a modern, multi-mode, multi-touch, value based outreach methodology. This program will help you to develop and implement a prospecting sequence to consistently generate meetings with your target prospective buyers.
This program is designed to provide you with the skills, knowledge and techniques to conduct job analysis, implement candidate attraction strategies, effectively assess candidates and make informed selection choices. This practical program will also introduce effective induction and ongoing development processes designed to ensure you retain key talent when you find it.