The Salesforce Business Essentials on-campus short course introduces you to the concept of customer relationship management (CRM) platforms and demonstrates the full functionality of Salesforce. You will be taught the skills to create and utilise reports and analytical dashboards, make data-driven decisions, and drive user adoption of Salesforce within your organisation.
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The Train the Trainer short course develops the skills and knowledge to plan and present interactive and effective training sessions. Learn to analyse learning needs, structure and deliver workshops, and design engaging workshop materials through practical application.