The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
Get more from your career with a flexible MBA that goes the extra mile. Learn without limits.
An unrivalled range of professional development courses for new starters and senior leaders alike.
Grow your career with nationally recognised training that will allow you to thrive in any industry.
Dealing with Difficult Behaviours supports your development as a proficient communicator, so you are adept in dealing with challenging personalities and situations. Equip yourself with the tools necessary to mitigate the cost of conflict through effective communication and mutually beneficial resolutions. Discover a range of proactive and preventative communication techniques and gain the courage to have difficult conversations in the workplace.
The Design Thinking short course enables you to combine the traditional internal focus on your organisation’s linear objectives and business metrics with an outward creative focus that challenges assumptions and redefines problems to deliver better business outcomes. By putting human beings at the centre of your innovation efforts, you’ll learn how to turn prototypes into high-value solutions at a much faster rate.
The short course outlines a step-by-step approach to putting together a strong business case. From analysing the variables (timelines, costs, risks vs return) all the way to an implementation plan, learn how to showcase your idea for maximum impact.
Accelerate your career in leadership, management and business with a Double Diploma: BSB51918 Diploma of Leadership and Management + BSB50215 Diploma of Business from the Australian Institute of Management (AIM).
Accelerate your career in leadership, management and business with a Double Diploma: BSB51918 Diploma of Leadership and Management + BSB51415 Diploma of Project Management from the Australian Institute of Management (AIM).
The Effective Business Writing short course provides you with practical tools and techniques to effectively develop professional business communications. This course will enable you to write structured, high quality and engaging workplace documents.
The Effective Business Writing onlnie short course provides you with practical tools and techniques to effectively develop professional business communications. This course will enable you to write structured, high quality and engaging workplace documents.
Effective Communication provides the skills and tools to express your thoughts and opinions with confidence and conviction. Explore a range of proven communication techniques and strategies that can be used to develop and maintain successful relationships both inside and outside the workplace.
This online short course explores the personal impact cycle, and the role that communication plays in perception. You will learn a range of proven communication techniques and strategies, allowing you to develop and maintain successful workplace relationships.