The Critical Thinking and Problem Solving short course provides you with the skills you need to make decisions that are aligned to business goals. The course considers a range of models and techniques and provides practical guidance on how to implement them in your workplace.
The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
The Dealing with Difficult Behaviours short course supports your development as a proficient communicator so you are adept in dealing with challenging personalities and situations. Through this course, you will gain the tools, strategies and confidence to maintain your professionalism in the face of difficulty.
To succeed in today’s rapidly changing business environment, an organisation needs to re-think how it innovates to compete effectively in their industry or market place. Design Thinking enables you to combine the traditional internal focus on your organisation’s linear objectives and business metrics with an outward creative focus that challenges assumptions and redefines problems to deliver better business outcomes.
This short course helps you develop the skills required to formulate strong business cases, as well as other objective-driven submissions.
Digital Marketing for Non Marketers is suitable for for those in both marketing and non-marketing roles and will equip participants with practical techniques that will greatly simplify digital marketing.
Accelerate your career in leadership, management and business with a Double Diploma: BSB51915 Diploma of Leadership and Management + BSB50215 Diploma of Business from the Australian Institute of Management (AIM).
Accelerate your career in leadership, management and business with a Double Diploma: BSB51915 Diploma of Leadership and Management + BSB51415 Diploma of Project Management from the Australian Institute of Management (AIM).
The Effective Business Writing short course provides you with practical tools and techniques to effectively develop professional business communications. This course will enable you to write structured, high quality and engaging workplace documents.
This short course explores the personal impact cycle, and the role that communication plays in perception. You will learn a range of proven communication techniques and strategies, allowing you to develop and maintain successful workplace relationships.