The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to...
The Dealing with Difficult Behaviours short course supports your development as a proficient communicator so you are adept in dealing with challenging personalities and situations. Through this course, you will gain the tools, strategies and confidence to maintain your professionalism in the face of difficulty.
To succeed in today’s rapidly changing business environment, an organisation needs to re-think how it innovates to compete effectively in their industry or market place. Design Thinking enables you to combine the traditional internal focus on your organisation’s linear objectives and business metrics with an outward creative focus that...
This short course helps you develop the skills required to formulate strong business cases, as well as other objective-driven submissions.
Accelerate your career in leadership, management and business with a Double Diploma: BSB51915 Diploma of Leadership and Management + BSB50215 Diploma of Business from the Australian Institute of Management (AIM).
Accelerate your career in leadership, management and business with a Double Diploma: BSB51915 Diploma of Leadership and Management + BSB51415 Diploma of Project Management from the Australian Institute of Management (AIM).
The Effective Business Writing short course provides you with practical tools and techniques to effectively develop professional business communications. This course will enable you to write structured, high quality and engaging workplace documents.
This short course explores the personal impact cycle, and the role that communication plays in perception. You will learn a range of proven communication techniques and strategies, allowing you to develop and maintain successful workplace relationships.
The Effective Workplace Relationships short course is designed to build your interpersonal skills and assist you in becoming a more effective communicator. Focusing on communication and behaviour, you will learn strategies to be more responsive to others and to foster positive workplace relationships.
This short course helps you understand the fundamentals of finance such as interpreting financial reports, recognising the impact of financial strategies and communicating effectively with finance professionals. With this knowledge, you'll gain the confidence you deal with financial information and transactions.