Effective Communication provides the skills and tools to express your thoughts and opinions with confidence and conviction. Explore a range of proven communication techniques and strategies that can be used to develop and maintain successful relationships both inside and outside the workplace.
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The Fast Thinking – Confident Speaking short course will equip you with the skills and confidence to deal with a range of challenging and unexpected communication situations. Focusing on a range of proven tools and techniques, you’ll learn how to remain calm under pressure, overcome common obstacles, and get your message across with style and impact.
HR Essentials provides the fundamental knowledge and skills to manage all aspects of the employee lifecycle. Understand the foundations of talent strategy, performance, workforce planning, learning & development, policies, regulations and standards to improve the human resource standards across your business.
In today’s busy organisations where time is a precious commodity, the Manage Meetings short course offers you current and proven ways to maximise your time. It begins with the value of identifying the purpose of your meeting, knowing if a meeting will be beneficial; when, how and where to schedule it and who best to invite.
The Negotiating Skills short course covers a range of practical tools and techniques to plan for, conduct and follow up on business negotiations. Utilise proven negotiation techniques to persuade others to the strength of your argument and develop techniques for dealing with conflict or deadlocks.
This short course focuses on developing the skills required to plan and deliver effective presentations. You will use a range of tools and techniques to develop your skills in presentation construction, communication and audience engagement.
The Report Writing short course provides you with techniques to create reports and informative documents that are well organised and clearly presented.
The Power of Influence develops the skills that shape opinion, build credibility in the workplace and positively influence people to achieve goals, including those over whom you have no authority. Identify your preferred influencing style and understand the key techniques.
The Workplace Planning short course teaches you how to effectively evaluate and forecast your organisation's ongoing needs by profiling your workplace, analysing supply and demand, and devising strategies to minimise workforce gaps.
The Workforce Relations short course is designed to equip you with the skills, knowledge and credibility to manage complex workplace issues. Combining the legal context of business management with the human face of people leadership, this course will enable you to develop robust workplace policies while effectively managing challenging workforce relations.