The Advanced Diploma of Leadership and Management is ideal for experienced managers who want to take the next step in their management career, or for those looking to formalise their experience with a nationally recognised qualification.
Get more from your career with a flexible MBA that goes the extra mile. Learn without limits.
An unrivalled range of professional development courses for new starters and senior leaders alike.
Grow your career with nationally recognised training that will allow you to thrive in any industry.
The Change Management short course covers the step-by-step process for successful change. Understand the various types of change that affect your organisation and apply different models of change in the context of your business. Learn to plan, prepare and implement change with the tools to effectively resolve resistance to the change process.
The Consultative Sales Excellence program will teach your team a proven process for leading masterful sales conversations from “hello” to “let’s go.” This program introduces the strategies and tactics that are the foundation of successful selling, and the key selling skills you need to become a top performer.
The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
The Design Thinking short course enables you to combine the traditional internal focus on your organisation’s linear objectives and business metrics with an outward creative focus that challenges assumptions and redefines problems to deliver better business outcomes. By putting human beings at the centre of your innovation efforts, you’ll learn how to turn prototypes into high-value solutions at a much faster rate.
Frontline Leadership teaches the critical leadership skills needed to get things done. Identify your leadership style and adapt your approach to suit different situations and team needs. Learn how to translate organisational vision into goals that motivate and inspire your team to achieve high performance.
The Key Account Management program helps you turn account growth opportunity into account growth reality. You'll learn how to identify and create new opportunities within your accounts, develop enterprise-level relationships, and protect accounts against competitors. Plus, you’ll get access to the Key Account Planner, a practical tool to accelerate account growth.
Leading with Emotional Intelligence shows you how to harness your own emotions and those of others to enhance decision-making, improve behaviour and facilitate high performance. Including a Genos Emotional Intelligence Report, you’ll become aware of how your emotions directly impact those around you, both in work and personal lives.
The Manage People Effectively short course shows how to best engage your staff, create meaningful relationships and facilitate team cohesion by using emotional intelligence in your leadership communication and behaviour. Including a Genos Emotional Intelligence Report, you’ll become aware of how your interactions with others directly impact your ability to influence those around you.
The Manage Performance Effectively short course provides the essential skills you need to successfully manage yourself while also leading your team. Focusing on workplace learning, self and team effectiveness, you’ll learn proven techniques for driving performance and consistently delivering results. Recognising that performance sometimes slips, you’ll also gain insight and tools to positively and proactively manage diminished performance.