Building New Leadership: Performing at the Executive Level is a three-day program for recently promoted or acting Public Sector Managers.
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The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
The rapidly changing demands on public service managers requires you to not only know how to lead and to demonstrate leadership behaviours, but also to “be” a congruent and values-driven leader.
Government Writing for Impact is ideal for individuals who have experience writing for government but want to communicate their ideas and policies more efficiently and with greater impact.
This program is aimed at managers and leaders interested in developing skills to build the writing capability of the people in their team.
Leading with Mastery and Insight: Building your Emotional and Social Intelligence for Leadership is a three-day program designed for experienced middle-managers and executives.
The program is built around the concept of Strategic Intelligence (SI) and argues that strategic thinking and behaviour play a far greater role in our individual success and effectiveness than is commonly acknowledged.
This two-day program is designed the build the capacity and confidence of APS 5-6 and emerging leaders to lead themselves and other people effectively, and manage ongoing team development
This program explores the complexities of government finance in a clear, simple format filled with practical work-based activities. It is ideal for those relatively new to the public service, or non-finance managers looking to refresh their skills and knowledge.