The Consultative Sales Excellence program will teach your team a proven process for leading masterful sales conversations from “hello” to “let’s go.” This program introduces the strategies and tactics that are the foundation of successful selling, and the key selling skills you need to become a top performer.
The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
The Key Account Management program helps you turn account growth opportunity into account growth reality. You'll learn how to identify and create new opportunities within your accounts, develop enterprise-level relationships, and protect accounts against competitors. Plus, you’ll get access to the Key Account Planner, a practical tool to accelerate account growth.