This introductory Agile course teaches participants about the Agile mindset, values, principles, and foundational concepts. The content works toward achieving organisational agility without specific focus on any single Agile methodology or framework.
This course focuses on the core components of Agile project management, examining how it is distinct from traditional project management and equipping course participants with strategies and techniques for successful Agile project implementation.
Applied Project Management provides a comprehensive understanding of all aspects of the project management lifecycle. Aligned to the Project Management Body of Knowledge (PMBok) industry competency standards, this three-day course is perfect for anyone involved in workplace projects. From initiation and planning through to execution and closure, discover how to manage for consistently successful project outcomes.
Providing a broad exploration of project management best practice, this online short course will give you an understanding of all aspects of the project management life cycle. The course will utilise the associated text Project Management in Practice, a comprehensive resource that is contextualised specifically for the Australian market and correlates to the Project Management Body of Knowledge (PMBoK).
The Consultative Sales Excellence program will teach your team a proven process for leading masterful sales conversations from “hello” to “let’s go.” This program introduces the strategies and tactics that are the foundation of successful selling, and the key selling skills you need to become a top performer.
The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
The High Performance Sales Coaching program teaches sales leaders how to help sellers and professionals achieve their greatest sales potential and get the most out of each sales opportunity.
The Insight Selling program teaches sellers how to create conversations based on ideas, inspire with insights, and set themselves and your company apart from the pack. Today's top sellers don't just sell the value of their products and services, they become the value, they educate buyers with ideas and perspectives—an advanced sales technique known as “Insight Selling”.
The Introduction to Projects short course provides an overview of the tools, techniques and resources you need to plan, develop and implement projects. Covering all phases of the project lifecycle, you’ll gain insight into project planning, budget preparation, stakeholder management, schedule management and project closure and review – everything you need to successfully contribute to workplace projects.
The Key Account Management program helps you turn account growth opportunity into account growth reality. You'll learn how to identify and create new opportunities within your accounts, develop enterprise-level relationships, and protect accounts against competitors. Plus, you’ll get access to the Key Account Planner, a practical tool to accelerate account growth.