The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
Get more from your career with a flexible MBA that goes the extra mile. Learn without limits.
An unrivalled range of professional development courses for new starters and senior leaders alike.
Grow your career with nationally recognised training that will allow you to thrive in any industry.
Accelerate your career in leadership, management and business with a Double Diploma: BSB51918 Diploma of Leadership and Management + BSB51415 Diploma of Project Management from the Australian Institute of Management (AIM).
The High Performance Sales Coaching program teaches sales leaders how to help sellers and professionals achieve their greatest sales potential and get the most out of each sales opportunity.
The Insight Selling program teaches sellers how to create conversations based on ideas, inspire with insights, and set themselves and your company apart from the pack. Today's top sellers don't just sell the value of their products and services, they become the value, they educate buyers with ideas and perspectives—an advanced sales technique known as “Insight Selling”.
The Introduction to Projects short course provides an overview of the tools, techniques and resources you need to plan, develop and implement projects. Covering all phases of the project lifecycle, you’ll gain insight into project planning, budget preparation, stakeholder management, schedule management and project closure and review – everything you need to successfully contribute to workplace projects.
The Key Account Management program helps you turn account growth opportunity into account growth reality. You'll learn how to identify and create new opportunities within your accounts, develop enterprise-level relationships, and protect accounts against competitors. Plus, you’ll get access to the Key Account Planner, a practical tool to accelerate account growth.
Masterful Sales Prospecting covers the best ways to prospect, including how to set appointments using a modern, multi-mode, multi-touch, value based outreach methodology. This program will help you to develop and implement a prospecting sequence to consistently generate meetings with your target prospective buyers.
Project Management Fundamentals covers an end-to-end project lifecycle based on the application of the critical knowledge areas of the Project Management Body of Knowledge - PMBoK®. It’s designed to provide you with practical, up-to-date perspective of the basics of project management and how you can use them to manage a variety of common business, and life, projects.
The Project Management Fundamentals online short course provides the comprehensive foundations you need to effectively initiate and manage workplace projects. Covering the end-to-end project lifecycle, this course gives you practical insight into the critical knowledge areas of the Project Management Body of Knowledge (PMBoK®).