The AIM Sales Leader credential develops the skills to lead masterful sales conversations and grow key accounts. Incorporating research and training from the RAIN Group, an AIM Sales Leader credential equips you with the tools and techniques to provide insight, push thinking and bring new ideas to the table.
In this program we explore the concept of strategic thinking from a number of different perspectives, and we argue that strategic thinking plays a far greater role in our individual success and effectiveness, whether at home or in the workplace, than is commonly acknowledged
Building New Leadership: performing at the executive level is a three-day program for recently promoted or acting Public Sector Managers.
Drawing on insights from neuroscience and other research, this 2 day workshop session provides the latest thinking about how current and future leaders can build their emotional intelligence to create highly engaged, creative and resilient teams and provides an opportunity for reflection and skills practice.
The Consultative Sales Excellence program will teach your team a proven process for leading masterful sales conversations from “hello” to “let’s go.” This program introduces the strategies and tactics that are the foundation of successful selling, and the key selling skills you need to become a top performer.
The Customer Service Excellence short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers.
The Ethics and Governance short course is designed to improve your understanding of ethical behaviour at both the individual and organisational levels. Focusing on interpreting legislation, policies and procedures to make ethical decisions; this program will also introduce practical strategies for managing potential conflicts of interest in the workplace.
The rapidly changing demands on public service managers requires you to not only know how to lead and to demonstrate leadership behaviours, but also to “be” a congruent and values-driven leader.
Government Writing for Impact is ideal for individuals who have experience writing for government but want to communicate their ideas and policies more efficiently and with greater impact.
Government Writing for Leaders is ideal for writers who deal with high level documents and who wish to enhance the content of their documents, as well as leaders interested in developing skills to build writing capability in the people who report to them.