Blog

Exceptional customer service has now become a leading component in the mission and vision statements of many organisations. It is an area in which every business needs to excel. Cameron Cooper reports.

Maxine Horne has made millions out of mobile phones over the past decade.

She knows them inside out. Like the average user, however, she gets no joy out of programming phone numbers, charging batteries or setting up message banks.

Sacked. Released. Fired. Dismissed. There is no way to make it sound good and, when it happens to you, it seems there's no way to make it feel good. But it is possible to turn it to your advantage and create very good results from a very bad day. Chris Sheedy reports. Prior to losing his job as a result of a voluntary redundancy in 1996, Steve Bowler had been a human resources manager with a federal government department.

Australia is an innovative nation and the number of programs available to foster ideas and talent is growing. Cameron Cooper reports. Coming from a physiotherapist, Mark Alexander's admission is somewhat surprising. "I don't want to be pushing on people's backs for the rest of my life," says Alexander, who in the past has kneaded the fatigued muscles of the London Broncos Rugby League team and Australian Olympic athletes such as Cathy Freeman.

Explore Pru Goward’s role in addressing gender balance in Australia, examining leadership, policy and the ongoing challenge of equality.

By Helen Burns

Picture this: you are a team leader running a day-long workshop with a group of managers from across the organisation. The workshop is going well, everyone is contributing and you are making progress.

After the lunch break your senior manager arrives unannounced, stands in front of the group and says: "This isn't going well at all; I'm going to take over now."

Don Voelte, Managing Director and Chief Executive Officer of Australia's largest publicly traded oil and gas exploration and production company, Woodside, talks to Lauren Thomsen-Moore about his views on management and leadership.

Explore the importance of the right to know, examining transparency, information access and how informed decision-making shapes organisations.

Discover practical strategies for keeping employees engaged, improving motivation, performance and retention in today’s dynamic workplace.

Managing the local division of a world brand is not always easy. Steve Vamos, Microsoft Australia 's Managing Director explains to Lauren Thomsen-Moore why the repositioning of the local culture was so important.

Discover how doing good work with less can boost productivity, reduce burnout and help individuals and teams achieve better results with fewer resources.