Learning Outcomes

Upon completion of this course you’ll be able to:

  • Identify and assess conflict situations while anticipating the signs, stages and possible causes of conflict
  • Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
  • Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
  • Record and use lessons learnt in order to improve service delivery and organisational policy as required
Download the AIM Course Calendar

Browse AIM’s full range of training courses, including
information about the key learning outcomes you can expect.

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Upcoming Dates for Conflict Resolution

Sydney
Thursday, October 17 — Friday, October 18, 2019
Adelaide
Monday, December 2 — Tuesday, December 3, 2019
Brisbane
Thursday, December 5 — Friday, December 6, 2019
Canberra
Thursday, December 12 — Friday, December 13, 2019
Melbourne
Monday, December 16 — Tuesday, December 17, 2019

Delivery mode

On-Campus Workshops – 2 days face-to-face workshops

The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.

Additional Information

What's Included?

 

  • Comprehensive course notes
  • Morning tea, lunch and afternoon tea
  • Internet Access

 

Please advise AIM when booking if you have any dietary or accessibility requests.

 

Please note that prices for AIM short courses do not include assessment.

Payment Options


We require full payment to be made upfront prior to attending the training. Payment options we offer include:


  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney


If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money

Conflict Resolution

4.71 out of 5
from over 85 participants

Our Facilitators

AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?

Our motto: By managers, for managers.

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.

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