Learning Outcomes

Upon completion of this course you’ll be able to:

  • Identify and develop your personal communication style while adapting your behaviours to better express your ideas in the workplace
  • Understand the role of culture, stereotypes and bias in communication and break down barriers to effectively communicate
  • Use active listening techniques and effective questioning skills to enhance your understanding and show empathy
  • Give and receive appropriate feedback and use trusted techniques to deal with difficult situations

> See the full 2 day agenda for Effective Communication in our newly expanded Course Guide 

Upcoming Dates for Effective Communication

Adelaide Campus
Tuesday, November 16 — Wednesday, November 17, 2021
Melbourne Campus
Tuesday, November 16 — Wednesday, November 17, 2021
Sydney Campus
Monday, November 22 — Tuesday, November 23, 2021
Brisbane Campus
Thursday, November 25 — Friday, November 26, 2021
Canberra Campus
Wednesday, February 23 — Thursday, February 24, 2022

Delivery Mode

On-Campus Workshops – 2 days face-to-face workshops

The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.

Additional Information

  • Comprehensive course notes
  • Morning tea, lunch and afternoon tea
  • Internet Access


Please advise AIM when booking if you have any dietary or accessibility requests.


Please note that prices for AIM short courses do not include assessment.

Payment Options

We require full payment to be made upfront prior to attending the training. Payment options we offer include:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney

If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money

Effective Communication

4.53 out of 5
from over 340 participants

Our Facilitators

AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?

Our motto: By managers, for managers.

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.

> Request an In-House Training Solution consultation