Microcredential in WHS and Communication Leadership

Learning Outcomes

BSBXCM401 – Apply communication strategies in the workplace

Prepare for communication

• Identify work activities requiring communication
• Establish communication requirements for identified work activities
• Identify communication roles for self and others to complete the activity
• Seek assistance or clarification regarding communication objectives as required
• Select appropriate method of communicating information internally and externally based on organisational requirements

Use communication strategies to provide work instruction

• Use appropriate presentation methods to communicate information or instruction based on the requirements of the audience
• Use appropriate methods of communication to communicate information or instruction based on the requirements of the audience
• Negotiate expected work requirements with others and clarify that instructions have been understood

Facilitate workplace communication

• Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction
• Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds
• Use problem-solving and decision-making skills to resolve any communication challenges
• Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved

Monitor and support team communication

• Ensure all communication is consistent with legislative and organisational requirements
• Provide performance feedback and additional support to others when required
• Seek feedback and assistance from others to improve your communication techniques
• Collate and report any important information and unresolved issues to relevant superiors

BSBWHS411- Implement and monitor WHS policies, procedures and programs

Provide information to the work team about WHS policies and procedures

• Identify and communicate relevant provisions about WHS laws to the work team
• Provide information about the organisation’s WHS policies, procedures and programs, and ensure it is readily accessible to the work team
• Communicate information about identified hazards and outcomes of risk assessment and control to work team

Implement and monitor work team consultative arrangements for managing WHS

• Communicate the importance of consultation mechanisms in managing WHS risks to work team
• Apply consultation mechanisms to facilitate work team participation in managing work area hazards, according to organisational policies and procedures
• Contribute to managing issues raised through consultation mechanisms, according to organisational consultation procedures and WHS legislative requirements
• Communicate outcomes of consultation about WHS issues to work team

Implement and monitor organisational procedures for providing WHS training to work team

• Identify and document team WHS training needs according to organisational requirements and WHS laws
• Make arrangements to meet the WHS training needs of team members in consultation with relevant stakeholders
• Provide workplace learning opportunities to facilitate team and individual achievement of identified WHS training need

Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks

• Identify and report on hazards in the work area according to organisational policies and procedures, and WHS legislative requirements
• Contribute to managing and implementing hazard reports according to organisational policies and procedures, and WHS legislative requirements
• Implement procedures to control risks using the hierarchy of control measures according to organisational policies and procedures, and WHS legislative requirements
• Identify and report inadequacies in existing risk controls according to the hierarchy of control measures, and WHS legislative requirements
• Monitor outcomes of reports on inadequacies, as required, to ensure prompt organisational response

Implement and monitor organisational procedures for maintaining WHS records

• Complete and maintain WHS incident records of occupational injury and disease in the work area according to organisational policies and procedures, and WHS legislative requirements
• Use aggregate information and data from work area records to meet organisational recordkeeping requirements