Designed for HR professionals and managers, this online short course provides the skills, knowledge and credibility to manage complex workplace issues.
By combining the legal context with the human face of people leadership, you will learn to develop robust and meaningful workplace policies and confidently manage challenging workforce relations.
Is this course right for you?
If you’re an HR professional or people manager looking to learn more about effective management of workforce relations, this course is essential for your career.
Learning Outcomes
Upon completion of this course you will be better equipped to:
- Manage employee and industrial relations matters in an organisation by developing appropriate policies and managing conflict resolution negotiations
- Communicate and implement industrial relations policies and procedures to effectively represent your organisation and employers
- Develop, implement and review guidelines and procedures for mediation within an organisation and conduct separate interviews with parties in disputes in order to clarify issues
- Deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews
For the full agenda download the expanded Workforce Relations (Online) Course Guide
Delivery Modes
Online course – 6 modules
Learning online gives you the flexibility to study when you want, where you want, with 24/7 access to learning modules.
Activities, reflections and case studies throughout the modules link your learning back to your workplace.
myAIM is a state-of-the-art online learning management system that offers a community approach to self-directed study and provides students with the opportunity to share their experiences, ideas and questions through features such as live chat forums and integrated social media platforms.
Want to study on-campus?
If you wish to study on-campus with AIM please contact a Senior Training Advisor at 1300 658 337.

