Conflict Resolution
Conflict resolution is a critical managerial skill that is often underrated. The Conflict Resolution short course explores the factors that drive conflict and the skills required to effectively intervene and facilitate positive outcomes.
It demonstrates a pragmatic approach that will help you identify, deal with and resolve workplace conflicts.
Is this course right for you?
This course is for anyone who needs to manage or mediate workplace conflict with confidence and clarity. It equips you with practical strategies to understand the root causes of conflict, intervene constructively, and facilitate positive, lasting outcomes in challenging situations.
Learning Outcomes
Upon completion of this course you’ll be able to:
- Identify and respond to different drivers of conflict
- Develop your conflict resolution style
- Apply a solutions focused approach
- Employ conflict resolution strategies
- Deal with emotive situations and negotiate favourable outcomes
For the full 1-day agenda download the expanded Conflict Resolution Course Guide
Upcoming Courses
Upcoming Virtual Courses
Team Training
The Conflict Resolution Short Course can be delivered as a Closed Cohort to ensure consistency, alignment, and immediate application in your workplace.
Bring your team together for a shared learning experience that delivers stronger engagement and a cost-effective, scalable solution for upskilling your workforce.
Delivery Modes
On-Campus Workshop – 1-day face-to-face workshops
The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.
Unless otherwise noted, AIM's On-Campus Short Courses begin promptly at 9:00 AM and finish no later than 5:00 PM (Local Time).
Virtual Classroom - 1-day virtual session
Utilising highly accessible digital capabilities, virtual classrooms provide the benefits of live learning — working with peers, asking questions with immediate answers from facilitators, and stimulating deeper discussions — with the flexibility of online learning.
AIM's Virtual Short Courses begin at 9:00 AM and finish no later than 5:00 PM (AEDT/AEST). In some instances, we schedule our Virtual Short Courses between 11:00 AM and 7:00 PM to accommodate customers who may live on the West Coast of Australia or who prefer a later start time. Specific session times are shown throughout the booking process.
Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.
AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.
Find out more about AIM's Training Solutions for Organisations
Learn it. Earn it.
Share it.
By completing AIM’s Conflict Resolution course, you will receive a certificate to recognise the high standard of learning and skill development you have attained. Print your certificate or share it electronically to demonstrate your ever-growing value to employers and peers.
Other Information
Payment Options
We require full payment to be made upfront prior to attending the training. Payment options we offer include:
- Credit Card (Visa/MasterCard/Amex)
- Direct Deposit (EFT)
- Purchase Order
- Payment Plan - zipMoney
All students receive:
- Comprehensive course notes
On-campus students receive:
- Morning tea, lunch and afternoon tea
- Internet access
- Please advise AIM when booking if you have any dietary or accessibility requests.
Virtual students will require the following:
- Computer or mobile device
- An internet connection (broadband/4G+ recommended)
- Speakers and a microphone
- A webcam
Our Facilitators
AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task.
Who is better placed to teach the art and science of management than those with current, daily real-world experience?
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