Browse AIM’s full range of training courses, including information about the key learning outcomes you can expect.
Dealing with Difficult Behaviours
The key to dealing with difficult behaviours in the workplace is to be prepared. This one-day course will help you develop strategies that make you a more proficient communicator, able to deal with challenging personalities and situations. You will gain the confidence to maintain composure in the face of difficulty and determine a way forward that recognises and respects the needs of all parties.
Is this course right for you?
Designed for anyone who wishes to strengthen their skills in handling challenging situations appropriately and successfully, this course will enable you to effectively deal with difficult behaviours.
Upon completion of this course you’ll be able to:
- Maintain appropriate behaviour in the face of difficulty by understanding your brain’s response function to other people's difficult behaviour
- Recognise different types of difficult behaviour and the emotional drivers behind them
- Communicate positively and assertively while maintaining a reputation for confidence and professionalism
- Decide on an approach that reflects the needs of everyone involved
On-Campus Workshop – 1 day face-to-face workshop
The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.
- Comprehensive course notes
- Morning tea, lunch and afternoon tea
- Internet Access
Please advise AIM when booking if you have any dietary or accessibility requests.
Please note that prices for AIM short courses do not include assessment.
AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real-world experience?
Our motto: By managers, for managers.Payment Options
We require full payment to be made upfront prior to attending the training. Payment options we offer include:
- Credit Card (Visa/MasterCard/Amex)
- Direct Deposit (EFT)
- Purchase Order
- Payment Plan - zipMoney
If you would like to spread the cost of your training out our finance partner Zip Money can offer you a line of credit with 6 months interest free and flexible weekly, fortnightly or monthly payment options. For more information on this, visit Zip Money
Gunnar Habitz is a recent AIM graduate of an advanced diploma. After starting his career as an international sales manager, he enrolled with AIM to progress his management and leadership skills. Although based in Switzerland, he travelled to Sydney for 3 months to complete the face-to-face diploma. Searching for the highest quality management information available in Australia, he eventually chose AIM. Here’s his story.
"The facilitators are so knowledgeable.
That’s why I would recommend AIM."