Dealing with Difficult Behaviours
Dealing with Difficult Behaviours supports your development as a proficient communicator, so you are adept at dealing with challenging personalities and situations. By taking this short course with AIM, you will equip yourself with the tools necessary to mitigate the cost of conflict through effective communication and mutually beneficial resolutions. Discover a range of proactive and preventative communication techniques and gain the courage to have difficult conversations in the workplace.
Throughout your career, you will experience a wide array of people, personalities and situations that will test your composure. Conflicts inevitably arise in all human interactions, and in a business context, the fallout can be costly. However, you can effectively navigate challenging situations and personalities with strategies that maintain professionalism in the face of adversity.
Is this course right for you?
Designed for anyone who wishes to strengthen their skills in handling challenging situations appropriately and successfully, this course will enable you to effectively deal with difficult behaviours.
Elevate your career and save 20% when you bundle this course with Effective Communication as part of AIM's Communication Bundle.
Learning Outcomes
Upon completion of this course you’ll be able to:
- Understand brain response functions to others’ difficult behaviour
- Identify and understand types of difficult behaviour
- Develop tactics to manage difficult behaviour
- Communicate positively and assertively
- Respond to difficult situations with professionalism and confidence
Upcoming Courses
Upcoming Virtual Courses
Team Training
The Dealing with Difficult Behaviours Short Course can be delivered as a Group Training to ensure consistency, alignment, and immediate application in your workplace.
Bring your team together for a shared learning experience that delivers stronger engagement and a cost-effective, scalable solution for upskilling your workforce.
Delivery Modes
On-Campus Workshop – 1-day face-to-face workshops
The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.
Unless otherwise noted, AIM's On-Campus Short Courses begin promptly at 9:00 AM and finish no later than 5:00 PM (Local Time).
Virtual Classroom - 1-day virtual session
Utilising highly accessible digital capabilities, virtual classrooms provide the benefits of live learning — working with peers, asking questions with immediate answers from facilitators, and stimulating deeper discussions — with the flexibility of online learning.
AIM's Virtual Short Courses begin at 9:00 AM and finish no later than 5:00 PM (AEDT/AEST). In some instances, we schedule our Virtual Short Courses between 11:00 AM and 7:00 PM to accommodate customers who may live on the West Coast of Australia or who prefer a later start time. Specific session times are shown throughout the booking process.
Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.
AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.
Learn it. Earn it.
Share it.
By completing AIM’s Dealing with Difficult Behaviours course, you will receive a certificate to recognise the high standard of learning and skill development you have attained. Print your certificate or share it electronically to demonstrate your ever-growing value to employers and peers.
Course Video Overview
This overview video provides a clear introduction to Dealing with Difficult Behaviours, outlining the key learning outcomes, structure, and practical benefits.
It’s designed to help you understand how the program will support your professional development and contribute to your success.
Other Information
Payment Options
We require full payment to be made upfront prior to attending the training. Payment options we offer include:
- Credit Card (Visa/MasterCard/Amex)
- Direct Deposit (EFT)
- Purchase Order
- Payment Plan - zipMoney
All students receive:
- Comprehensive course notes
On-campus students receive:
- Morning tea, lunch and afternoon tea
- Internet access
- Please advise AIM when booking if you have any dietary or accessibility requests.
Virtual students will require the following:
- Computer or mobile device
- An internet connection (broadband/4G+ recommended)
- Speakers and a microphone
- A webcam
Our Facilitators
AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task.
Who is better placed to teach the art and science of management than those with current, daily real-world experience?
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