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Terms and Conditions

Terms and Conditions of enrolment for Accredited Training, Short Courses and Non-accredited Online Short Courses offered by the Australian Institute of Management (AIM).

VET Qualification

Higher Education Qualification

Short Courses

Online Short Courses

General

MBA+ Program – Gold Card

VET Qualification Terms and Conditions of enrolment

  1. I (which expression includes the parent/guardian who has signed this contract) hereby apply to enrol in the course commencing indicated on the Application for Admission form (‘the Application’). I agree that on acceptance of the Application by Australian Institute of Management Education and Training (‘Acceptance’), the Acceptance will become the Contract of Enrolment (‘the Contract’) and further I agree to abide by the following terms and conditions of enrolment:
  2. I agree that it is a condition of my enrolment that I achieve satisfactory academic progress throughout my course at a rate that will enable me to complete the course in the nominated duration.
  3. I agree that I am required to use my best endeavours to meet the requirements of the course selected and to abide by the rules and regulations of Australian Institute of Management Education and Training. I understand that if I breach any of Australian Institute of Management Education and Trainings rules or my behaviour is deemed unacceptable by Australian Institute of Management Education and Training, my enrolment may be cancelled and I may not be entitled to any refund of the tuition fees or other charges paid to Australian Institute of Management Education and Training under the Contract as applicable at that time. (Information on Australian Institute of Management Education and Trainings policies, rules and regulations is located on the website at www.aim.com.au/student-information).
  4. I agree that all lessons and any related material supplied by Australian Institute of Management Education and Training are secured by copyright, remain the property of Australian Institute of Management Education and Training and must be returned to Australian Institute of Management Education and Training on completion of the course. I understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (Cth) (as amended from time to time).
  5. Course fees do not include the cost of text books.
  6. I agree to advise Australian Institute of Management Education and Training of any change of my address and/or contact details while I am enrolled in any course.
  7. Australian Institute of Management Education and Training maintains a Privacy Policy which can be viewed at www.aim.com.au/student-information. In addition to the provisions of this policy, I authorise Australian Institute of Management Education and Training to release administrative information concerning my performance at Australian Institute of Management Education and Training (including academic progress and attendance information) to any person who may lawfully require that information, as well as parents/guardians, agents and potential employers. If I do not agree, I must advise Australian Institute of Management Education and Training in writing.
  8. I understand that should a new version of the qualification be endorsed and released by the relevant authorities, the RTO must manage the transition of its students to the new version in accordance with the Australian Skills Quality Authority’s directions and that this circumstance does not constitute a default by the RTO.
  9. I acknowledge that I have read and understood the Complaints, Grievances and Appeals Policy outlined in this document, and published on the website at https://www.aim.com.au/student-information.
  10. I hereby acknowledge that I have read, understood and agree to the terms of the Withdrawal, Deferral and Refunds Policy published on the website at www.aim.com.au/student-information.
  11. I confirm that the terms and conditions have been made available to me prior to enrolling and understand that any variation of those stated terms and conditions of the Application for Enrolment must be provided in writing and be signed by an authorised officer of Australian Institute of Management Education and Training.
  12. I confirm that the terms and conditions of Australian Institute of Management Education and Trainings payment providers have been made available to me prior to enrolling and as part of my application.
  13. I understand, the applicant has a provisional enrolment period of 10 days, from the date of signing the Application for Enrolment, to withdraw from the course.
  14. I understand that after the provisional enrolment period of 10 days, if I have not provided all required information relating to the course entry requirements, Australian Institute of Management Education and Training may cancel my enrolment.
  15. I understand that the course fees paid for fee for service courses delivered by Australian Institute of Management Education and Training are not refundable after the 10-day provisional enrolment period has elapsed. (An enrolment is provisional for 10 days, allowing Australian Institute of Management Education and Training time to request additional information and for a student to access their course and ensure that the course meets their requirements.) Please see our Withdrawal, Deferral and Refunds Policy published on the website at www.aim.com.au/student-information.
  16. I understand that my qualification consists of a number of short courses and if I cannot attend an associated short course as part of my enrolment I must inform Australian Institute of Management Education and Training at least 2 weeks prior to the short course start date to request a transfer.
  17. I understand that if I do not inform Australian Institute of Management Education and Training at least 2 weeks prior to the scheduled short course start date and/or I do not attend that I am obligated to pay an administration fee of $190 per non-attendance.
  18. I understand that if any fees are not paid by the invoice due date, Australian Institute of Management Education and Training may charge a late payment fee. If Australian Institute of Management Education and Training deems it necessary to engage a debt collection agency to collect the outstanding amount, all costs associated with debt recovery will be added onto the outstanding debt.
  19. I understand that by agreeing to the Terms and Conditions and through the provision of Australian Institute of Management Education and Trainings complaints and appeals process, this does not remove my right to take action under Australia’s consumer protection laws.

Higher Education Qualification Terms and Conditions of enrolment

Please refer to the Student Handbook for Higher Education qualifications.

Short Courses Terms and Conditions of enrolment

  1. I (which expression includes the parent/guardian who has signed this contract) hereby apply to enrol in the course commencing indicated on the Application for Admission form (‘the Application’). I agree that on acceptance of the Application by Australian Institute of Management Education and Training (‘Acceptance’), the Acceptance will become the Contract of Enrolment (‘the Contract’) and further I agree to abide by the following terms and conditions of enrolment:
  2. I agree that it is a condition of my enrolment that I achieve satisfactory academic progress throughout my course at a rate that will enable me to complete the course in the nominated duration.
  3. I agree that I am required to use my best endeavours to meet the requirements of the course selected and to abide by the rules and regulations of Australian Institute of Management Education and Training. I understand that if I breach any of Australian Institute of Management Education and Trainings rules or my behaviour is deemed unacceptable by Australian Institute of Management Education and Training, my enrolment may be cancelled and I may not be entitled to any refund of the tuition fees or other charges paid to Australian Institute of Management Education and Training under the Contract as applicable at that time. (Information on Australian Institute of Management Education and Trainings policies, rules and regulations is located on the website at www.aim.com.au/student-information).
  4. I agree that all lessons and any related material supplied by Australian Institute of Management Education and Training are secured by copyright, remain the property of Australian Institute of Management Education and Training and must be returned to Australian Institute of Management Education and Training on completion of the course. I understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (Cth) (as amended from time to time).
  5. Course fees do not include the cost of text books.
  6. I agree to advise Australian Institute of Management Education and Training of any change of my address and/or contact details while I am enrolled in any course.
  7. Australian Institute of Management Education and Training maintains a Privacy Policy which can be viewed at www.aim.com.au/student-information. In addition to the provisions of this policy, I authorise Australian Institute of Management Education and Training to release administrative information concerning my performance at Australian Institute of Management Education and Training (including academic progress and attendance information) to any person who may lawfully require that information, as well as parents/guardians, agents and potential employers. If I do not agree, I must advise Australian Institute of Management Education and Training in writing.
  8. I understand that should a new version of the qualification be endorsed and released by the relevant authorities, the RTO must manage the transition of its students to the new version in accordance with the Australian Skills Quality Authority’s directions and that this circumstance does not constitute a default by the RTO.
  9. I acknowledge that I have read and understood the Complaints, Grievances and Appeals Policy outlined in these terms and conditions, and published on the website www.aim.com.au/student-information.
  10. I confirm that the terms and conditions have been made available to me prior to enrolling and understand that any variation of those stated terms and conditions of the Application for Enrolment must be provided in writing and be signed by an authorised officer of Australian Institute of Management Education and Training.
  11. I confirm that the terms and conditions of Australian Institute of Management Education and Training’s payment providers have been made available to me prior to enrolling and as part of my application.
  12. I understand upon enrolling for a short course I am obligated to pay for that course and it is not refundable unless the scheduled course is cancelled by AIM.
  13. I understand that if I cannot attend a short course I have enrolled in I must contact Australian Institute of Management Education and Training at least 2 weeks prior to the course start date and either:
    1. Provide a substitute attendee to the short course;
    2. Request my enrolment in the short course be changed to the same course at a future date; or
    3. Request my enrolment in the short course be changed to a different course *fees may apply.
  14. I understand that if I do not contact of Australian Institute of Management Education and Training at least 2 weeks prior to the scheduled short course start date and I do not attend that I am obligated to pay for the enrolled short course.
  15. I understand that I can only change my course details once.
  16. Training must occur within 12 months from the date of the first booking.
  17. I understand that if any fees are not paid by the invoice due date, Australian Institute of Management Education and Training may charge a late payment fee. If Australian Institute of Management Education and Training deems it necessary to engage a debt collection agency to collect the outstanding amount, all costs associated with debt recovery will be added onto the outstanding debt.
  18. I understand that by agreeing to the Terms and Conditions and through the provision of Australian Institute of Management Education and Trainings complaints and appeals process, this does not remove my right to take action under Australia’s consumer protection laws.

Online Short Courses Terms and Conditions of enrolment

  1. I (which expression includes the parent/guardian who has signed this contract) hereby apply to enrol in the short course commencing indicated on the Short Course Enrolment form (‘the Application’). I agree that on acceptance of the Application by Australian Institute of Management Education and Training (‘Acceptance’), the Acceptance will become the Contract of Enrolment (‘the Contract’) and further I agree to abide by the following terms and conditions of enrolment:
  2. I agree that I am required to use my best endeavours to meet the requirements of the course selected and to abide by the rules and regulations of Australian Institute of Management Education and Training. I understand that if I breach any of Australian Institute of Management Education and Trainings rules or my behaviour is deemed unacceptable by Australian Institute of Management Education and Training, my enrolment may be cancelled and I may not be entitled to any refund of the tuition fees or other charges paid to Australian Institute of Management Education and Training under the Contract as applicable at that time. (Information on Australian Institute of Management Education and Trainings policies, rules and regulations is located on the at www.aim.com.au/student-information).
  3. I agree that all course related material supplied by Australian Institute of Management Education and Training are secured by copyright, remain the property of Australian Institute of Management Education and Training and must be returned to Australian Institute of Management Education and Training on completion of the course. I understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (Cth) (as amended from time to time).
  4. I agree that my log-in details cannot be shared. In the case that I do share these details with others it may lead to the cancelation of my enrolment.
  5. Course fees do not include the cost of text books.
  6. I agree to advise Australian Institute of Management Education and Training of any change of my address and/or contact details while I am enrolled in any course.
  7. Australian Institute of Management Education and Training maintains a Privacy Policy which can be viewed at www.aim.com.au/student-information. In addition to the provisions of this policy, I authorise Australian Institute of Management Education and Training to release administrative information concerning my performance at Australian Institute of Management Education and Training (including academic progress and attendance information) to any person who may lawfully require that information, as well as parents/guardians, agents and potential employers. If I do not agree, I must advise Australian Institute of Management Education and Training in writing.
  8. I acknowledge that I have read and understood the Complaints, Grievances and Appeals Policy outlined in this document, and published on the website www.aim.com.au/student-information.
  9. I confirm that the terms and conditions have been made available to me prior to enrolling and understand that any variation of those stated terms and conditions of the Application for Enrolment must be provided in writing and be signed by an authorised officer of Australian Institute of Management Education and Training.
  10. I confirm that the terms and conditions of Australian Institute of Management Education and Trainings payment providers have been made available to me prior to enrolling and as part of my application.
  11. I understand that there is a provisional enrolment period of 48 hours.
  12. I understand that after the provisional enrolment period of 48 hours, if I have not provided all required information relating to the course entry requirements including payment, Australian Institute of Management Education and Training may cancel my enrolment.
  13. I understand that the course fees paid for fee for service online short courses delivered by Australian Institute of Management Education and Training are not refundable after the 48 hour provisional enrolment period has elapsed.
  14. I understand that if any fees are not paid by the invoice due date, Australian Institute of Management Education and Training may charge a late payment fee. If Australian Institute of Management Education and Training deems it necessary to engage a debt collection agency to collect the outstanding amount, all costs associated with debt recovery will be added onto the outstanding debt.
  15. I understand that by agreeing to the Terms and Conditions and through the provision of Australian Institute of Management Education and Trainings complaints and appeals process, this does not remove my right to take action under Australia’s consumer protection laws.

General Terms and Conditions

Complaints, Grievances and Appeals Policy

  1. In the event of a dispute between an individual student and Australian Institute of Management Education and Training, internal procedures are in place to facilitate the resolution of the dispute. Full details are published on the website at www.aim.com.au/student-information
  2. Australian Institute of Management Education and Training will ensure fair and equitable management of complaints, grievances and appeals by providing a transparent, timely and consistent process for resolving complaints, grievances and appeals.
  3. All students will be able to view this policy prior to enrolment and will be advised to read it at the commencement of a course with Australian Institute of Management Education and Training.

Informal Complaints

  1. All students and prospective students are encouraged to resolve grievances by bringing the matter directly to the attention of Australian Institute of Management Education and Training. If the student / prospective student is not satisfied with the outcome he/she may choose to lodge a formal complaint under this policy.

Formal Complaints

  1. Students and prospective students must submit their formal complaint in writing via email to: complaints.aim@aim.com.au or post to Complaints, Australian Institute of Management Education and Training, Level 21, 580 George Street, Sydney 2000.
  2. It is essential that the following information is included in the email / letter:
    1. details of the complaint;
    2. supporting information that the complainant wishes to have considered;
    3. an explanation of the steps already taken to try to resolve the complaint informally and why the responses received are not considered satisfactory; and
    4. what the complainant thinks needs to be done to address his/her concerns.
  3. Upon receipt of the formal complaint the Head of Student Engagement will respond to the complainant in writing and acknowledge receipt of the complaint. The date of this notification becomes the commencement date of the complaint process. An entry is created in the Complaints Log and this register is continually updated each step of the remaining procedure.
  4. The complaint will be investigated by the Head of Student Engagement who will discuss the issues with the person(s) concerned. If the complaint is about the Head of Student Engagement it will be handed to the Executive Director, Operations who will follow the complaint through to a final solution.
  5. The complainant will be provided with a written report of the steps taken to address the complaint within 21 days of the commencement date of the complaint process. If the complaint is upheld the Head of Student Engagement will immediately notify relevant staff to implement the actions required to resolve the complaint. If the complaint is not upheld, then the complainant will be given a written explanation detailing the reasons for that decision. The complainant will also be advised of his/her right to access the internal appeals process if not satisfied with the outcome of the formal complaint.
  6. The Head of Student Engagement will retain a written record of the complaint and its outcome.

Appeals

  1. If a student or prospective student is not satisfied with a decision made by Australian Institute of Management Education and Training, he/she has 21 days from the date nominated in the written notification by Australian Institute of Management Education and Training in which to lodge an appeal. This includes decisions relating to complaints outcomes and assessment appeals, as well as notifications of unsatisfactory academic progress, misbehaviour, refusals of transfer applications, and/or pending cancellation of enrolment.
  2. Appeals must be lodged in writing via email to: compliants.aim@aim.com.au au or post to Appeals, Australian Institute of Management Education and Training, Level 21, 580 George Street, Sydney 2000. It is essential that the following information is included in the email / letter:
    1. details of the decision that is being appealed;
    2. brief reasons why you believe the decision is wrong;
    3. any other information the student/prospect wishes to be considered.
  3. Upon receipt of the written appeal the Head of Student Engagement will respond to the student / prospect in writing and acknowledge receipt of the appeal. The date of this notification becomes the commencement date of the appeal process.
  4. The appeal will be considered by the Head of Student Engagement, who may decide:
    1. to make a determination based on the information provided; or
    2. that there are insufficient grounds to take further action, thus concluding the consideration of the matter under this process.
  5. The student / prospect will be advised in writing of the decision and the reasons for it within 14 days of the commencement date of the appeal process.
  6. If the appeal is upheld the student / prospect will be informed of the action to be taken to resolve the matter. Australian Institute of Management Education and Training will immediately implement any decision and/or action required.
  7. If the appeal is not upheld the student / prospect may wish to seek external advice regarding other legal remedies.
  8. Students who are enrolled who wish to lodge an external appeal or complain about a decision made by Australian Institute of Management Education and Training may take action under Australia’s Consumer Protection laws by contacting the Office of Fair Trading in their state, or the Australian Skills Quality Authority on http://www.asqa.gov.au/. Depending on the circumstances of the case some bodies may require that Australian Institute of Management Education and Trainings internal appeals process first be exhausted before making an external appeal.

Credit Card Payments

  1. Credit card payments made to Australian Institute of Management Education and Training will attract a surcharge (Visa & Mastercard- 1.5%, American Express- 3%).

Third Party Payments

  1. Payments made to Australian Institute of Management Education and Training via third parties are subject to the third party’s terms and conditions.

Additional Costs

  1. Testamur/ Statement of Attainment/ Certificate of Attendance re-issue fee: A$40.00 (includes postage)
  2. Third Party failed payment fee: A$11.90

Services

  1. Australian Institute of Management Education and Training reserves the right to change the particulars of the services, including changes to prices, courses, facilities and dates of programs where circumstances beyond Australian Institute of Management Education and Trainings control necessitate such changes or where the level of enrolments does not reach the minimum numbers required to operate a course viably. Australian Institute of Management Education and Training also reserves the right to change course fees at its discretion.